Birthdays, Bikes, and Blizzard Blunders: Real Family, Real Business, Real Life
Childhood traditions and customer service disasters—let’s get real about family, small-town birthdays, and the wild world behind the counter. What happens when you put a bunch of family business owners in one room? You get a podcast episode packed with throwback birthday stories, customer service nightmares, and more laughter than you’d expect. On this episode of Mixing Family and Business, I (Brian) sat down with Kim, Shirley, and Tom to talk about what birthdays were really like before Pinterest and party planners, how we handled the occasional tricky customer, and what we’ve learned along the way. If you’ve ever worked retail, run a business, or just want to laugh about the good old days, you’re definitely in the right place.