Early Expansion Challenges

Starting with one store, operations were straightforward. As Tom reminisced, scaling to nine locations brought new challenges—coordinating vendors, managing diverse markets, and maintaining quality became crucial. Many businesses face this challenge: scaling requires more sophisticated systems and processes.

Delegation and Team Building

A significant shift was relinquishing control. In the early days, direct oversight was feasible. As Kim noted, expanding necessitated delegation. Bringing in a general manager for operational oversight allowed us to focus on strategic growth, trusting our team to manage day-to-day operations while maintaining our vision.

From Manual Efforts to Real-time Data

Technological advancements transformed our operations. Kim highlighted how she once visited each store to gather performance data. Today, server-based systems provide real-time insights, enabling quick decision-making and a comprehensive overview of the business—saving time and improving accuracy.

Utilizing Multiple Platforms

As operations grew, so did the need for efficient communication. Kim mentioned using Facebook Messenger groups for instant updates among managers. At our resort, we blend messaging apps with a weekly slideshow presentation to keep everyone informed about updates and news. Effective communication ensures consistency and high morale across all locations.

Biweekly Manager Meetings

We hold biweekly meetings with our management team to discuss strategies, share best practices, and address challenges. These sessions are crucial for continuous learning and development, enabling our team to handle their roles effectively and prepare for future leadership positions.

Inspect What You Expect

One lesson stands out: "inspect what you expect." This principle became evident when Dairy Queen Corporation found inconsistencies in our operations. We now implement regular inspections and feedback loops to ensure standards are maintained, promoting continual improvement.

Scaling from a single store to a multi location enterprise has been a journey filled with challenges and lessons. By adapting our management styles, leveraging technology, fostering effective communication, prioritizing training, and embracing continuous improvement, we’ve built a thriving business.

I hope these insights offer valuable lessons for your business. If you found this blog post helpful, share it and check out the Mixing Family and Business podcast here for more in-depth discussions. Until next time, keep growing and innovating!